--- title: What is Phone System in Microsoft Teams? description: Phone System in Microsoft Teams is packed with features that streamline team communication to optimize workflows and increase efficiency. image: https://blog.seedspark.com/hubfs/Phone.jpg --- [![logo-white-2020](https://blog.seedspark.com/hs-fs/hubfs/logo-white-2020.png?width=80&height=80&name=logo-white-2020.png "logo-white-2020")](https://seedspark.com/) [![logo-square](https://blog.seedspark.com/hs-fs/hubfs/logo-square.png?width=55&height=54&name=logo-square.png "logo-square")](https://seedspark.com/) [![Contact Us](https://no-cache.hubspot.com/cta/default/1546797/3ad3da3a-9602-4c46-afb0-274659a1f959.png)](https://cta-redirect.hubspot.com/cta/redirect/1546797/3ad3da3a-9602-4c46-afb0-274659a1f959) - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.seedspark.com/blog/teams_phone_system&title=What%20is%20Phone%20System%20in%20Microsoft%20Teams?&description=Phone%20System%20in%20Microsoft%20Teams%20is%20packed%20with%20features%20that%20streamline%20team%20communication%20to%20optimize%20workflows%20and%20increase%20efficiency.) - [**](https://twitter.com/intent/tweet?source=https://blog.seedspark.com/blog/teams_phone_system&text=What%20is%20Phone%20System%20in%20Microsoft%20Teams?%20-%20https://blog.seedspark.com/blog/teams_phone_system) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.seedspark.com/blog/teams_phone_system&title=What%20is%20Phone%20System%20in%20Microsoft%20Teams?&summary=Phone%20System%20in%20Microsoft%20Teams%20is%20packed%20with%20features%20that%20streamline%20team%20communication%20to%20optimize%20workflows%20and%20increase%20efficiency.) 26 December 2019 Thursday # What is Phone System in Microsoft Teams? By [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) In: [Medium Sized Business](https://blog.seedspark.com/blog/topic/medium-sized-business) A lot has changed in modern businesses, but the basic phone call – or one of its modern variants – is still foundational. With many businesses adopting the Office 365 suite of programs to conduct their work, Microsoft developed Phone System. This service works hand in hand with Microsoft Teams, enabling complete Private Branch Exchange capabilities and call control directly in-program. Phone System was designed to be completely integrated with many business’ modernized workflows in today’s digital transition. Users have the ability to place and receive calls (with added address book integration), transfer calls, and mute calls all directly in Microsoft Teams. Additional features are available that allow Phone System to expand the capabilities of client interaction and internal communication for your business. | **Auto Attendants** | Phone System’s auto attendants can be used to create an internal menu system, helping internal and external callers navigate the company directory to reach their desired contact in various departments and branches of an organization | | --- | --- | | **Call Queues** | Create greetings that organize incoming calls, putting them on hold or directing them to the next available call attendant. | | **Cloud Voicemail** | For each licensed user, Cloud Voicemail can be used to take messages left by callers, then making them available on all Microsoft Teams platforms.  |   [Explore the full suite of Microsoft Phone System features.](https://docs.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365) Microsoft’s Phone System also supports a variety of ways to use the service. With support for traditional computer headsets, Microsoft Teams-compatible IP phones, or even mobile devices, it’s easy to integrate Phone System into your daily workflow.   It’s important to note that calls within an organization are handled through Phone System internally regardless of geographic location. For nationwide and international businesses, this eliminates the overhead long-distance and international charges for internal company calls. However, external calls – contacting landlines and mobile phones – require an additional Calling Plan for Office 365. Learn more about what options fit best with your company by exploring [Microsoft’s Phone System and Calling Plans guide.](https://docs.microsoft.com/en-us/microsoftteams/calling-plan-landing-page) **Tags:** [Medium Sized Business](https://blog.seedspark.com/blog/topic/medium-sized-business), [Technology](https://blog.seedspark.com/blog/topic/technology), [Digital Age](https://blog.seedspark.com/blog/topic/digital-age), [Small Business](https://blog.seedspark.com/blog/topic/small-business), [Digital](https://blog.seedspark.com/blog/topic/digital), [Security](https://blog.seedspark.com/blog/topic/security), [Business Process & Marketing](https://blog.seedspark.com/blog/topic/business-process-marketing) Share: - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.seedspark.com/blog/teams_phone_system&title=What%20is%20Phone%20System%20in%20Microsoft%20Teams?&description=Phone%20System%20in%20Microsoft%20Teams%20is%20packed%20with%20features%20that%20streamline%20team%20communication%20to%20optimize%20workflows%20and%20increase%20efficiency.) - [**](https://twitter.com/intent/tweet?source=https://blog.seedspark.com/blog/teams_phone_system&text=What%20is%20Phone%20System%20in%20Microsoft%20Teams?%20-%20https://blog.seedspark.com/blog/teams_phone_system) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.seedspark.com/blog/teams_phone_system&title=What%20is%20Phone%20System%20in%20Microsoft%20Teams?&summary=Phone%20System%20in%20Microsoft%20Teams%20is%20packed%20with%20features%20that%20streamline%20team%20communication%20to%20optimize%20workflows%20and%20increase%20efficiency.) ### Written by [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) As a lifelong fan of technology, Sam has always had a deep interest in learning about the latest innovations and how they are revolutionizing the worlds of business, marketing, and entertainment. As Social Media and Content Specialist at SeedSpark, he spends time chasing the newest trends and breakthroughs pushing the digital transformation in our personal and professional lives. - [**](https://www.linkedin.com/in/samuel-adams-717b42147/) PREVIOUS POST [** Managed Services: Proactive vs. Reactive ](https://blog.seedspark.com/blog/managedservices_provsre) [**](https://blog.seedspark.com/blog/teams_phone_system#top) Next Post [Should I Hire an Inside IT Guy? **](https://blog.seedspark.com/blog/inside_it_vs_managed_services) [Content Title](https://blog.seedspark.com/blog/teams_phone_system#) Description ### Search ### Recent Posts [ Building a Resilient Business: Strategies for Navigating Economic Uncertainty ](https://blog.seedspark.com/blog/building-a-resilient-business-strategies-for-navigating-economic-uncertainty) [Chad Jenkins](https://blog.seedspark.com/blog/author/chad-jenkins) Feb 1, 2024 [ Harnessing Data for Business Success: A Comprehensive Guide to Data-Driven Decision-Making ](https://blog.seedspark.com/blog/harnessing-data-for-business-success-a-comprehensive-guide-to-data-driven-decision-making) [Chad Jenkins](https://blog.seedspark.com/blog/author/chad-jenkins) Jan 8, 2024 [ Top Business Trends of 2024: Strategies for Growth and Success ](https://blog.seedspark.com/blog/top-business-trends-of-2024-strategies-for-growth-and-success) [Chad Jenkins](https://blog.seedspark.com/blog/author/chad-jenkins) Jan 4, 2024 [ Empowering Organizations with CISA's Cybersecurity Awareness Month 2023 Toolkit ](https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit) [Patrick Kinsley](https://blog.seedspark.com/blog/author/patrick-kinsley) Oct 26, 2023 [ Four Essential Steps to Enhance Your Online Safety ](https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety) [Patrick Kinsley](https://blog.seedspark.com/blog/author/patrick-kinsley) Oct 19, 2023 ### Popular Posts [ The 8 Best Productivity Tools Included with Microsoft 365 ](https://blog.seedspark.com/blog/meet_office365) [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) - Apr 21, 2021 [ Bots Are Stealing MFA Codes and Accessing Accounts - The New Cyber Threat in 2021 ](https://blog.seedspark.com/blog/mfa-code-stealing) [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) - Nov 3, 2021 [ What is Windows 11 S Mode and Should You Use It? ](https://blog.seedspark.com/blog/windows11-smode) [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) - Sep 17, 2021 [ Alternatives to Using SMS for 2-factor Authentication ](https://blog.seedspark.com/blog/alternatives-to-using-sms-for-2-factor-authentication) [Robert Griffin](https://blog.seedspark.com/blog/author/robert-griffin) - Mar 9, 2023 [ How to Use Shifts in Microsoft Teams for Your Organization ](https://blog.seedspark.com/blog/shifts_microsoft_teams) [Samuel Adams](https://blog.seedspark.com/blog/author/samuel-adams) - Jul 2, 2020 ## Related Post - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit&title=Empowering%20Organizations%20with%20CISA's%20Cybersecurity%20Awareness%20Month%202023%20Toolkit&description=With%20the%20end%20of%20October%20just%20around%20the%20corner,%20that%20also%20means%20it%20is%20the%20end%20of%20Cybersecurity%20Awareness%20Month.%20The%20Cybersecurity%20and%20Infrastructure%20Security%20Agency%20(CISA)%20has%20taken%20a%20significant%20step%20in%20this%20direction%20by%20unveiling%20the%20Cybersecurity%20Awareness%20Month%202023%20Toolkit.) - [**](https://twitter.com/intent/tweet?source=https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit&text=Empowering%20Organizations%20with%20CISA's%20Cybersecurity%20Awareness%20Month%202023%20Toolkit%20-%20https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit&title=Empowering%20Organizations%20with%20CISA's%20Cybersecurity%20Awareness%20Month%202023%20Toolkit&summary=With%20the%20end%20of%20October%20just%20around%20the%20corner,%20that%20also%20means%20it%20is%20the%20end%20of%20Cybersecurity%20Awareness%20Month.%20The%20Cybersecurity%20and%20Infrastructure%20Security%20Agency%20(CISA)%20has%20taken%20a%20significant%20step%20in%20this%20direction%20by%20unveiling%20the%20Cybersecurity%20Awareness%20Month%202023%20Toolkit.) ## [Empowering Organizations with CISA's Cybersecurity Awareness Month 2023 Toolkit](https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit) With the end of October just around the corner, that also means it is the end of Cybersecurity Awareness Month. 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This comprehensive resource is designed to empower organizations, IT professionals, and individuals with the knowledge and tools needed to navigate the complex world of cyber threats.   By [Patrick Kinsley](https://blog.seedspark.com/blog/author/patrick-kinsley) In: [Technology](https://blog.seedspark.com/blog/topic/technology) [**](https://blog.seedspark.com/blog/empowering-organizations-with-cisas-cybersecurity-awareness-month-2023-toolkit) - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety&title=Four%20Essential%20Steps%20to%20Enhance%20Your%20Online%20Safety&description=Whether%20you're%20an%20individual%20looking%20to%20protect%20your%20personal%20data%20or%20an%20IT%20professional%20tasked%20with%20safeguarding%20company%20information,%20there%20are%20fundamental%20steps%20you%20can%20take%20to%20enhance%20online%20safety.) - [**](https://twitter.com/intent/tweet?source=https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety&text=Four%20Essential%20Steps%20to%20Enhance%20Your%20Online%20Safety%20-%20https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety&title=Four%20Essential%20Steps%20to%20Enhance%20Your%20Online%20Safety&summary=Whether%20you're%20an%20individual%20looking%20to%20protect%20your%20personal%20data%20or%20an%20IT%20professional%20tasked%20with%20safeguarding%20company%20information,%20there%20are%20fundamental%20steps%20you%20can%20take%20to%20enhance%20online%20safety.) ## [Four Essential Steps to Enhance Your Online Safety](https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety) As cyber threats continue to evolve, both individuals and businesses must be proactive in their approach to cybersecurity. Whether you're an individual looking to protect your personal data or an IT professional tasked with safeguarding company information, there are fundamental steps you can take to enhance online safety. Here are four essential steps to consider:   By [Patrick Kinsley](https://blog.seedspark.com/blog/author/patrick-kinsley) In: [Technology](https://blog.seedspark.com/blog/topic/technology) [**](https://blog.seedspark.com/blog/four-essential-steps-to-enhance-your-online-safety) - [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023&title=Secure%20Our%20World:%20The%20New%20Mantra%20for%20Cybersecurity%20in%202023%20and%20Beyond&description=As%20cyber%20threats%20continue%20to%20evolve,%20so%20must%20our%20approach%20to%20safeguarding%20our%20digital%20realm.%20Enter) - [**](https://twitter.com/intent/tweet?source=https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023&text=Secure%20Our%20World:%20The%20New%20Mantra%20for%20Cybersecurity%20in%202023%20and%20Beyond%20-%20https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023&title=Secure%20Our%20World:%20The%20New%20Mantra%20for%20Cybersecurity%20in%202023%20and%20Beyond&summary=As%20cyber%20threats%20continue%20to%20evolve,%20so%20must%20our%20approach%20to%20safeguarding%20our%20digital%20realm.%20Enter) ## [Secure Our World: The New Mantra for Cybersecurity in 2023 and Beyond](https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023) As cyber threats continue to evolve, so must our approach to safeguarding our digital realm. Enter "Secure Our World" – the groundbreaking cybersecurity awareness program launched by the Cybersecurity and Infrastructure Security Agency (CISA). As we delve into 2023 and look towards the future, this initiative promises to redefine our understanding and approach to cybersecurity.   By [Patrick Kinsley](https://blog.seedspark.com/blog/author/patrick-kinsley) In: [Technology](https://blog.seedspark.com/blog/topic/technology) [**](https://blog.seedspark.com/blog/secure-our-world-the-new-mantra-for-cybersecurity-in-2023) ## Growth Is Just One Click Away Want to chat? Just share some project details and a member of our sales team will be in touch to learn more about your vision and how we can help!   ##### How can we grow together? 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